Delivery Policy:

Everyone likes to receive the order as quickly as possible.  We guarantee a 2-3 day shipping timeline from the time the order is paid, unless otherwise noted. However, please note that Promotional items, Customized and personalized items may require additional time for you to receive the order. We try to send your order as a complete order, however if you urgently need something- please call us or email us and let us know so that we can expedite your order.

Customer satisfaction is our primary objective, and we understand, your purchase may not always meet your needs. In an effort to make the return process as hassle-free as possible, we ask that you please call us. Your satisfaction is very important to us, and your comments help us improve our products and service. When you call, a mandatory Return Merchandised Authorization (RMA) number will be assigned. This number will help expedite your exchange return.


American Orleans does not take title to returned items until the item arrives at our fulfillment center.
Include the Return Merchandise Authorization (RMA) number which can be obtained by contacting our Customer Service Department. Products may be returned for credit within 30 days from Invoice date. Products under warranty must meet terms within warranty period. After 31 days and up to 60 days from Invoice date, return request will be evaluated by a Customer Service Representative as a courtesy to our customers. Returns may be authorized when these conditions are met:1. Products are in original and unopened packaging and in re-sellable condition.
2. Returns must meet quality inspection standards, appearance and physical count.
3. A 15% restocking fee may be charged.

PLEASE remember Custom orders and special orders are not accepted for return.

Due to OSHA regulations regarding possible exposure to blood borne pathogens, American Orleans is prohibited from accepting instruments for evaluation without proof of sterilization. Unless proof of sterilization is evident, American Orleans reserves the right to either destroy these items or return them to the customer.

Any shortage of your order must be reported promptly within 30 calendar days of your order receipt to be considered. American Orleans is not responsible for any shortage reported after 30 calendar days.