Return Policy

American Orleans does not take title to returned items until the item arrives at our fulfillment center.

Include the Return Merchandise Authorization (RMA) number which can be obtained by contacting our Customer Service Department. Products may be returned for credit within 30 days from Invoice date. Products under warranty must meet terms within warranty period. After 31 days and up to 60 days from Invoice date, return request will be evaluated by a Customer Service Representative as a courtesy to our customers. Returns may be authorized when these conditions are met:1. Products are in original and unopened packaging and in re-sellable condition.

2. Returns must meet quality inspection standards, appearance and physical count.

3. A 15% restocking fee may be charged.

PLEASE remember Custom orders and special orders are not accepted for return.

Due to OSHA regulations regarding possible exposure to blood borne pathogens, American Orleans is prohibited from accepting instruments for evaluation without proof of sterilization. Unless proof of sterilization is evident, American Orleans reserves the right to either destroy these items or return them to the customer.

ORDER SHORTAGE NOTIFICATION POLICY:

Any shortage of your order must be reported promptly within 30 calendar days of your order receipt to be considered. American Orleans is not responsible for any shortage reported after 30 calendar days.

Product may be returned for credit under the following conditions:

1. Product must be in a new and resalable condition and in the product’s original packaging.
2. Product will be accepted only from the original purchaser and only when delivered to our Thousand Oaks, CA Home Office with an official Sales Return Number. Issuance of a Sales Return Number does not ensure that credit will be issued but merely implies consent to receive the return for review. Returns for items received without an official Sales Return Number may be delayed.

Returned merchandise must be shipped prepaid and insured for the full value. Please return items properly secured in a sturdy box.

Please send returns to:

 American Orleans Inc
Attn: Returns (#________)
1736 N. Moorpark Rd.
Thousand Oaks, CA 91360 USA
(855) 707-1214

1. Returned merchandise must be accompanied with a note explaining the reason for the return.
2. Restocking fees:
3. End users (i.e., doctors) will have no restocking fee if the product is returned within 60 days after delivery. Products returned between 61-180 days after delivery are subject to a 20% restocking fee. Products are not eligible to be returned more than 180 days after delivery.
4. Resellers (i.e., international distributors) are subject to a 15% restocking fee if the product is returned within 60 days after delivery. Products returned between 61-180 days after delivery are subject to a 25% restocking fee. Products are not eligible to be returned more than 180 days after delivery.
5. American Orleans field representatives are not authorized to approve or pick up return merchandise.
6. The following products are non-returnable:
• Elastics
• Custom or special order products
• Prewelded bands and direct bonds that require assembly
7. Claims for damage or shortage must be made within 30 days of receipt of order.

Custom Products

Custom orders may be filled 10% over or under the quantities ordered with difference charged or credited proportionately.

Content

The content, including images, trademarks, patents, and text, is the property of American Orleans and is protected by the United States and international copyright laws. The following exceptions exist and their use is for descriptive purposes only:

• Damon, Straight Wire, Vari-Simplex, and Roth are trademarks of Ormco Corporation
• Bio-Progressive is a trademark of Rocky Mountain Orthodontics
• McLaughlin, Bennett, Trevisi, and Sondhi are trademarks of 3M Unitek
• Herbst Appliance is a trademark of Dentaurum GmbH & Co. KG
• Roncone is a trademark of Dentsply GAC International